Legal

Privacy Policy

Last updated: January 2026

MarketCI (“MCI”, “the Company”, “we” or “us”) operates the website located at www.marketci.io. We respect your privacy and work hard to protect the confidentiality of information that you give us. We will share your personal data with third parties only in the event that it is needed for the provision of services and data you have requested, as explained in detail in this Privacy Policy.

Consent

By submitting personal information to us, you agree that we may collect, use and disclose such personal information in accordance with this Privacy Policy and as permitted or required by applicable law. Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the identified purposes at any time by contacting us. If you refuse or withdraw your consent, we may not be able to provide you or continue to provide you with the services and data you have requested.

Personal Data That We Collect

In order to access certain areas of the website which are restricted to users, you must register for a user account. When you create your account, you will need to provide us with some personal data so we can provide you with access to the services. During registration you will be required to provide us with:

  • Subscription information, including your name, username, email address and postal address.
  • In some cases, you may need to provide and verify your phone number. You can also add additional information about yourself in your profile settings, however this is not mandatory.
  • Any personal data you choose to give when corresponding with us by phone, email, or otherwise visiting and interacting with this website.

Note: Payment for services is handled by a third-party payment service. Credit card details are not stored on MarketCI systems.

How Personal Information Is Used

1. User Registration Information

We use your contact details, such as your name, username, email address or phone number to:

  • Authenticate your user account, ensure its security, and to prevent spam, fraud, and abuse.
  • Acknowledge, confirm and manage your user account.
  • Provide you with subscription services and contact you regarding your use of services.

2. Marketing

We may send you marketing emails about our products or services that are similar to the products or services you are subscribed to, including new and modified services offered by MarketCI. You may opt out at any time by contacting us at support@marketci.io.

3. Service-Related Announcements

On rare occasions, it is necessary to send out service-related announcements. For instance, if our service is interrupted for a prolonged period or a major functionality upgrade is released, we might send all users an email message.

4. Customer Service

When you open a support request, we use your contact details as well as information about your device, server logs, a description of the problem, along with any other supporting materials to help resolve the issue.

When Would We Share Personal Information

We share your personal data with third parties in the following situations:

  • Service providers: MarketCI occasionally engages selected third parties who act on our behalf to support our operations, such as IT suppliers and contractors, data hosting providers, and web and mobile analytics providers. Pursuant to our instructions, these parties may access, process or store your personal data solely in order to perform the services we have engaged them to provide.
  • Administrative and legal reasons: If we need to disclose your personal data (i) to comply with a legal obligation and/or judicial or regulatory proceedings, a court order or other legal process, (ii) to enforce our Terms of Service or other applicable contract terms, or (iii) to protect us or our contractors against loss or damage. This may include exchanging information with the police, courts, or law enforcement organizations.

Security of Personal Information

The security of your personal data is important to us and we have taken precautions to protect the website data and information under our control from misuse, loss, or alteration. Please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. You must decide what security measures are appropriate for you; common examples include keeping your login credentials secure and making sure you completely log out when you have finished using the website.

Your Rights

MarketCI aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. You can update your personal data directly within your account settings, or contact us at support@marketci.io to make the required changes.

You have the right:

  • To access and receive a copy of the personal data we hold about you.
  • To rectify any personal data held about you that is inaccurate.
  • To request the deletion of personal data held about you. Please note: we may not be able to continue providing services if this data is required for their provision.

Data Retention

We will keep your personal data until you decide to delete your account (upon request) or as required by law or as necessary for legitimate business purposes (including tax, legal, accounting, fraud or abuse prevention). This data may be stored even after an account is deleted. Upon expiration of the applicable retention period, we will securely destroy your personal data in accordance with applicable laws and regulations.

How to Contact Us

You may contact us with questions regarding this Privacy Policy at support@marketci.io or in writing at:

MarketCI
1 - 2421 29 Street SW
Calgary, Alberta, Canada T3E 2K3
Attention: Privacy Officer